Help Center
Find answers, learn how Wavela works, and get in touch if you need more help.
Browse by topic
Frequently asked questions
How do I book a boat, experience, or stay?
Browse listings from the Boats, Experiences, or Stays pages. Click any listing to view details, select your dates and guests, then click Book Now to confirm your reservation.
Can I cancel or modify my booking?
You can cancel bookings with a 'pending' or 'confirmed' status from your My Trips page. Each listing may have its own cancellation policy. Check the listing detail before booking.
How do I list my boat, experience, or property?
Click 'List on Wavela' in the navigation menu. Follow the guided steps to add your listing details, photos, pricing, and availability.
Is my payment information secure?
We take security seriously. All transactions are processed through encrypted, industry-standard payment systems. We never store your full card details.
How do reviews work?
After completing a booking, both guests and hosts can leave reviews. Honest reviews help build trust and improve the Wavela community.
What if I have an issue with a host or guest?
If you experience a problem, please contact us through the support email below. We review all disputes fairly and aim to resolve them promptly.
Still need help?
Our team is here for you. We'll get back to you within 24 hours.