Contact Us
We’re a Lagos-based team and we genuinely want to hear from you, whether you’re a guest with a question or a host with a listing to launch.
Ways to reach us
Guest Support
Booking help, payment issues, cancellations
support@wavela.io
Host Support
Listing help, payouts, host policies
support@wavela.io
WhatsApp & phone
Message us on WhatsApp (fastest) or call during phone hours
+234 803 079 2058
Live Chat
Chat with us via the messenger on any listing page
Available in-app
Our Offices
🏢 Lagos HQ
5/7 Abioro Street, Ikate
Elegushi, Lagos, Nigeria
By appointment onlySupport Hours
Response times may be longer on public holidays. For urgent booking issues, use Live Chat or call our support line.
Common questions
These are the fastest answers, no need to wait for a reply.
How do I cancel a booking?
Go to My Trips, find the booking, and tap Cancel. Refunds are processed based on the host's cancellation policy.
Read more in the Help Centre →When do I receive my payout as a host?
Payouts are released 24 hours after the booking start time, directly to your linked bank account via Paystack or Flutterwave.
Read more in the Help Centre →How do I report a problem with a listing?
Use the Report button on any listing page, or email support@wavela.io with the listing name and your concern.
Read more in the Help Centre →Find us on social media
DMs, comments, tags: we read everything and reply where we can.